Full facility service management through the entire life cycle of the work order.

All day, all night, year 'round - PDS will:

• provide a toll free number for your personnel or customers to call in service requests to our professional dispatchers
• use / train our dispatchers in the particulars of your business
• gather caller and location information, ascertain and categorize the nature of the problem, and create a work order in our system
• seek to resolve problems over the phone (requires simple solutions)
• assess the purpose and scope of the call to determine overtime approvals, customer spending approvals, emergency status, priorities, target completion times, and required vendor assignments
• dispatch the request for service to the designated vendor or your personnel
• constantly monitor your vendor's response time, completion time, and backlog
• follow through by advising you of any exceptions to expected deliverables
• complete the work order ONLY AFTER the work has been done satisfactorily and all necessary information has been entered into our system
• close the work order ONLY WHEN completion information such as parts used, labor hours, etc. have been entered into our system
• provide you with real-time internet accessibility to service requests, work orders, work order status and location history - available to you 24/7/365

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