Basic call center work order service.
Choose from regular and/or just after-hours only (great for in-house call centers and service contractors). PDS will:
- provide a toll free number for your personnel or customers to call in service requests to our Customer Service Representatives (CSRs)
- process caller and location information, ascertain and categorize the nature of the problem, and create a work order in our system
- call your designated or on-call personnel to attend to the problem
- close the work order in our system
- provide you with real-time internet accessibility to service requests, work orders, work order status and location history - available to you 24/7/365
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