PDS is a full service dispatch center. No matter what your needs are, we can be your "resource".
Call Center Services
Basic call center work order service.
Full facility service management through the entire life cycle of the work order.
Service Contract Administration
Don't pay for non-billable invoices from service contractors - let us track your service contract work orders.
Track maintenance costs and locations of all your real assets including equipment.
Track warranty dates and service for all your assets. Are you paying for repairs covered under warranty?
Preventative Maintenance Programs
Prevent costly repairs when you can. Let us administer your preventative maintenance programs. Is the work being done? On schedule?
Customer Satisfaction Surveys
Find out how your internal and external customers rate your contractors and in-house service technicians.
Cost Charge-back Reporting
Keep track of tenant service costs for purposes of charging them back when appropriate.
Ad Hoc Reports
Get customized reports just the way you need to see them in order to make the best management decisions.
Evaluate your in-house or outsourced call center, document the processes, evaluate a prospective purchase of a call center.
Cost benefit analysis, project feasibility.
Get the benefit of knowledge and experience when you don't have it on staff.
Multiple asset changes at a single location, single asset changes at multiple locations.
Minor to full scale project management. Bring your projects in on target for cost and completion.
Inspect all of your sites for deferred maintenance and risk hazards, manage image initiatives, track your site inspections.