Web Changes

This is where we'll announce the most recent additions to our web site and our business. If you've visited us before and want to know what's changed, take a look here first.

• We've added a customer login button to the menu bar.
• We have arranged for those who can not use the free calculator to request their own copy through the feedback page.
• Now you can catch up on the latest call center issues and current events right here on this page.

PDS News

Search for: Media coverage of call center news, issues, and related current events

Feel free to use the search function for events on this page and the PDS News Archives.

Contact Center Announcements

INSTEAD OF OFFSHORE, CALL CENTERS START TO MOVE TO U.S. KITCHENS
There are a lot of things Peggy Griffiths likes about her job as a virtual call agent. The former business analyst no longer worries about suits, traffic or overtime. She decides how long she is going to work and when.
http://www.kvvutv.com/Global/story.asp?S=3989980&nav=a1dV

DISNEY PLOTS OUT THE ENDING FOR UNIT'S LOCAL CALL CENTER
About 250 area employees of The Walt Disney Co. soon will have to whistle while they work somewhere else. Disney Shopping Inc. will close its Overland Park call center by the middle of next year.
http://www.bizjournals.com/kansascity/stories/2005/11/14/story7.html?from_rss=1

GERMAN CALL CENTERS FLOURISHING
Germans who hang up the phone cursing as some telemarketer interrupts dinner beware -- the call center market is expanding and will continue to do so, experts say.
http://www.dw-world.de/dw/article/0,,1810446,00.html?maca=en-topstories-83-rdf

VERIZON WIRELESS MAKES TELEMARKETING LEGAL PRECEDENCE
Verizon Wireless has won permanent injunctions to stop two telemarketing firms from "spamming" sales calls to cell phone customers.
http://www.allheadlinenews.com/articles/7001400918