CALL CENTER ASSOCIATIONS

• American Productivity & Quality Center www.apqc.org
• American Teleservices Association, Inc. www.ataconnect.org
• Association for Services Management International www.afsmi.org
• Call Center Depot www.callcenterdepot.com
• Call Center Network Group www.ccng.com
• Customer Contact Management Association Asia Pacific www.ccma.asn.au
• Club CMMC www.club-cmmc.it
• Communications Management Association www.thecma.org
• Customer Care Institute www.customercare.com
• Direct Marketing Association www.the-dma.org
• Direct Selling Association www.dsa.org
• Enterprise Computer Telephony Forum (ECTF) http://www.comptia.org/sections/ectf/
• Help Desk Institute www.helpdeskinst.com
• International Customer Management Institute www.incoming.com
• International Customer Service Association www.icsa.com
• The Resource Center for Customer Service Professionals www.the-resource-center.com
• Society of Telecommunications Consultants www.stcconsultants.org
• Society of Consumer Affairs Professionals www.socap.org
• Call Center Management Of Canada www.callvoice.com

CALL CENTER PUBLICATIONS

• Call Centre Focus - European telebusiness magazine
• Call Center Solutions
• International Customer Management Institute - Call Center Magazine 
• CRM.Talk
• Customer Interface - formerly TeleProfessional Magazine
• Network Magazine.com
• Digest.com - Telecom info
• DM News Online - covers the Direct Marketing industry.
• EloyaltyTV - Video presentation of information on call center topics.
• Helpdesk.com - references for the helpdesk professional.
• International Engineering Consortium - cooperative programs consisting of educational forums and workshops, research studies, publications, Web education, and management services.
• Outbound Focus - free email focusing on best practices in the outbound arena.
• Quality Press Bookstore - Quality Press is the worldÂ’s largest publisher of quality related products, offering basic to advanced resources for individuals at various levels of the quality profession.
• Resource Center for Customer Service Professionals - source for help desk and call center books, reports, and self-study aids.
• Sounding Board Magazine - voice, fax and video onto packet networks
• Target Marketing - direct marketing monthly.
• Technology Guides - Listing of guides to assist IT and business professionals in making informed decisions about all aspects of technology application and strategic deployment.
• Telecommunications Magazine - service provider technologies & applications worldwide
• Telemedicine Today - news magazine of ehealthcare
• telemarketingdotcom - source of service agencies and other suppliers to the telemarketing and call center industry.
• TeleTalk - monthly, about the telecommunications industry in Germany:
• The Call Center Coach - noting Dr. Jon Anton's work.
• The Call Centre Managers Forum Website - Australian based.
• TMCnet.com- TMCnet.com: Communications Solutions, Internet Telephony, Communications ASP magazines, Customer Inter@ction Solutions