CALL CENTER ASSOCIATIONS
CALL CENTER PUBLICATIONS
- Call Centre Focus - European telebusiness magazine
- Call Center Solutions
- International Customer Management Institute - Call Center Magazine
- Customer Interface - formerly TeleProfessional Magazine
- Network Magazine.com
- Digest.com - Telecom info
- DM News Online - covers the Direct Marketing industry.
- EloyaltyTV - Video presentation of information on call center topics.
- Helpdesk.com - references for the helpdesk professional.
- International Engineering Consortium - cooperative programs consisting of educational forums and workshops, research studies, publications, Web education, and management services.
- Outbound Focus - free email focusing on best practices in the outbound arena.
- Quality Press Bookstore - Quality Press is the worldÂ’s largest publisher of quality related products, offering basic to advanced resources for individuals at various levels of the quality profession.
- Resource Center for Customer Service Professionals - source for help desk and call center books, reports, and self-study aids.
- Sounding Board Magazine - voice, fax and video onto packet networks
- Target Marketing - direct marketing monthly.
- Technology Guides - Listing of guides to assist IT and business professionals in making informed decisions about all aspects of technology application and strategic deployment.
- Telecommunications Magazine - service provider technologies & applications worldwide
- Telemedicine Today - news magazine of ehealthcare
- telemarketingdotcom - source of service agencies and other suppliers to the telemarketing and call center industry.
- TeleTalk - monthly, about the telecommunications industry in Germany:
- The Call Center Coach - noting Dr. Jon Anton's work.
- The Call Centre Managers Forum Website - Australian based.
- TMCnet.com- TMCnet.com: Communications Solutions, Internet Telephony, Communications ASP magazines, Customer Inter@ction Solutions