Experienced Customer Service Representative
Professional Dispatch Services - As a PDS Customer Service Representative (CSR), you will be responsible for providing service solutions to clients who need facility service after-hours. This is an inbound call center environment and all members of the team are focused on one goal: Exceeding our client's expectations by providing "Best of Class" service.
MUST HAVE 2 YEARS EXPERIENCE AS A FACILITY MANAGER, CALL CENTER EXPERIENCE A DEFINITE PLUS...MUST TYPE 35+ WPM. MUST BE ABLE TO WORK NIGHTS, WEEKENDS AND HOLIDAYS ALONG WITH OTHER CSRs ON A ROTATING BASIS. Please, all others need not apply.
As a "Best of Class" service professional, you will be expected to respond to client calls, resolve facility service problems, create work orders, dispatch client employees and vendors promptly and accurately, verify satisfactory completion, and close the work order upon completion. You will need to be available to take calls, answer questions and resolve critical issues pertaining to facility service management. PDS's focus on service will ensure that you have the tools and training necessary to exceed your client's expectations. Successful associates will possess a strong commitment to the client, superior telephone skills and familiarity with Facility Manager's expectations.
This position is worked from your home office. You must be a self motivated individual with self discipline and the desire to succeed. You must maintain a quiet environment when working on the phone. You may take as many calls as you are able to complete successfully, while maintaining customer satisfaction.
This is a contract position and requires that you have a computer with broadband Internet connection and at least one separate phone line to answer business calls. Minimum requirements for your computer: Windows 7 (32/64 bit), Pentium 4 Processor at 2GHz, 4GB RAM, 1024 x 786 resolution, Internet Explorer 11. Broadband requirements: at least 35kps bandwidth and less than 200ms average ping time to service provider servers.
PDS offers our contract associates incentive compensation and bonuses for quality volume. PDS believes that diversity leads to strength. We are an Affirmative Action/Equal Opportunity Employer M/F/D/V
Compensation: Paid for each work order created according to experience level with facility maintenance services, customers, work order system and PDS. Part time, $500-$700 per month to start.
Position Type: Contract - work from home office
If this opportunity sounds like the right one for you, submit your resume and cover letter (in MS Word or Adobe PDF format) to: