Creating effective and protective processes for our clients
The principals and associates of PDS have worked with corporations of all sizes creating effective and protective processes as well as efficiencies and improvements in call center operations resulting in millions of dollars of sustained savings and increased customer satisfaction. Some of those entities and the efforts involved:
Exxon/MobilPerformed due diligence, transition, and implementation of call center, while defining and documenting "best of class" procedures
Fleming FoodsProject Management
Comerica BankAfter-hours Call Center
Florida Power and LightPerformed due diligence, transition, and implementation of call center, while defining and documenting "best of class" procedures
Sovereign BankAfter-hours Call Center
American ExpressProject Management
Cisco SystemsLed a national and Canadian initiative in gathering field data related to facility maintenance
Bank of AmericaProject Management
Baylor Health Care SystemConducted due diligence, feasibility study and structured framework for call center strategy for outsourcing and consolidation
Cisco SystemsAfter-hours Call Center
Bank of BostonProject Management
MallinckrodtNational facility maintenance and call center outsourcing transition
Ann TaylorProject Management
Shell OilSite inspections and project management
CompaqNational facility maintenance and call center outsourcing transition
Key CorpProject Management
Hong Kong Singapore Bank CorporationNational facility maintenance and call center outsourcing transition initiative including the due diligence and feasibility studies
IBMProject Management
Comerica BankNational outsourcing transition and consolidation of facility maintenance and call center operations
Koch IndustriesProject Management
MCI WorldComCall center in Lexington, KY on behalf of the Trammell Crow Company
Tandy CorporationCreated system processes for the transition of all data and call center operations
Burlington National Santa Fe RailroadRFP Response related to data management
MATAVExecuted due diligence and feasibility studies for the implementation, and transition of consolidated facility alarm signals and call centers in Hungary
United Healthcare GroupProject Management
Exxon/MobilCreated and administered managed maintenance services program
Trammell Crow CompanySoftware consultation for EDS
General Health CareProject Management
